Submit a request

If you are a Login.gov user (e.g., Social Security) and you need support logging in or creating an account, please DO NOT submit a request here and go to login.gov/contact.

Please start by selecting your type of request below. Operating hours are Monday to Friday 9:00 am to 4:00 pm ET. We target a 2 day or faster response time. We recommend you review our support materials before submitting a support question.

Do not include any personal information (PII) in your requests.

Please enter the details of your request. A member of our team will respond as soon as possible. For an integration change request, please specify the exact changes that you would like made to the production configuration.

A logo is required for Login.gov and must conform to the guidelines in the Login.gov developers documentation (https://developers.login.gov/design-guidelines/#agency-logo-guidelines)

Your primary agency or organization.

The GTC, Order, and Mod number of the IAA this application will be billed under (please reach out to your agency IAA contact if you have any questions). For more information see here: https://developers.login.gov/production/#confirm-iaa . This should look something like the following: LGABCFY210001-0001-0000

Billing Points of Contact (names, titles, emails, and phone numbers), e.g.,: First Last - Director, Department - first.last@agency.gov - (555) 555-5555

The URL of your application's configuration in the Login.gov Partner Portal, if applicable, e.g.,: https://portal.int.identitysandbox.gov/service_providers/XXXX

The unique issuer name can be found on the portal configuration page as "Issuer:" (e.g., urn:gov:gsa:...)

The production URL of the application

The application this request is related to

Please enter a brief description of the application you are asking to launch with Login.gov.

The primary user of your application

The number of users you expect to register on an annual basis. This number is used to ensure service quality.

The average or estimated average monthly user base for your application

Is there any historical and or expected seasonality to the usage of this application? For example, will there be a spike in usage around New Years or during tax season.

Estimated authentications on an annual basis for your application.

The maximum Identity Assurance Level (IAL) that your application will use.

The date you will make the Login.gov integration available to your users. Login.gov requires a minimum of 14 days to go live with your application. Integrations go live on Thursdays.

Program Management Points of Contact (names, titles, emails, and phone numbers), e.g.,: First Last - Program Manager - first.last@agency.gov - (555) 555-5555

Technical Support Points of Contact (names, titles, emails, and phone numbers), e.g.,: First Last - Technical Lead - first.last@agency.gov - (555) 555-5555

Any applications that might be added to this agreement in the future, in the next 90 days? (Any information here will help us adequately staff our user contact center)

The phone number and email of the application's help desk, e.g.: (555) 555-5555 - support@agency.gov

Any special instructions necessary to link a user's existing account to their Login.gov account (e.g. a special ID the user has to provide)

Only select "I want to deploy a new integration to production" if you are sure that all of the required agreements are signed.

Add file or drop files here