Login.gov is committed to being accessible for people with disabilities and other difficulties. Our focus is to continuously improve how people of all abilities are able to use Login.gov to easily access government services and applications.

Standards

General Services Administration's Accessibility Statement sets the following expectations for Login.gov:

Design to meet or exceed the Section 508 standards
Conform to the World Wide Web Consortium (W3C)’s Web Content Accessibility Guidelines (WCAG) 2.1 as the baseline expectation. We also look to WCAG 2.2 since it lists new success criteria that informs and shapes Login.gov

How we evaluate

Automated testing: Continuous integration testing on every code change using axe-core across our websites & applications
Semi-automated testing: Accessibility Management Platform across static websites, conducted quarterly
Manual review: Each product team reviews their websites & applications every sprint

After each evaluation cycle, we develop a plan to address any areas of improvement.

Voluntary Product Accessibility Template / Accessibility Conformance Report (VPAT/ACR)

Voluntary Product Accessibility Templates (VPAT) and Accessibility Conformance Reports (ACR) are documents that describe how a product meets accessibility standards — including any barriers users may experience. These documents capture the current state of the product rather than acting as a compliance checklist.

While “VPAT” and “ACR” are often interchangeable, there is a difference between them.

VPAT is a generic template focusing on the criteria, conformance level, and remarks/explanations
ACR is a more complete version of VPAT, adding the product description, evaluation methods and limitations, notes such as next steps, etc.

How to request a VPAT/ACR

The most recent version of Login.gov’s ACR is publicly available at login.gov/accessibility.

Login.gov uses VPAT 2.5 Rev 508 (Revised Section 508 Standards edition), developed and maintained by the Information Technology Industry Council (ITIC).

Reporting issues

If you have identified accessibility issues, please provide the following information to your Partner Success Manager:

Date of initial reported issue (or audit)
Date found (or audited)
Date of software version
URL or screen of defect
Full defect description
Defect - WCAG criterion
Defect - Severity
- Critical: Barriers that prevent users from accessing fundamental features or content. Users will not be able to continue.
- Moderate: Barriers that partially prevent users from accessing fundamental features or content. Users find it frustrating to continue or work around it.
- Minor: Barriers that partially obstruct users, but does not prevent them from accessing fundamental features or content. Users could continue with limited functionality or work around it.
- Recommended resolution, if any
- Any additional comments
- Auditing environment, so we can replicate the issue