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Reporting

  • Updated
 

Reporting available in the partner portal

Login.gov provides reporting about user events via our partner portal, where you can also manage team access, test integrations in the sandbox and create and update production configurations. 

Looking for data.login.gov? As part of Login.gov’s broader effort to streamline and improve its digital experience, data.login.gov redirects here now. Login.gov partners now have access to self-service reports and visualizations through the Partner Portal, providing more useful information about how people interact with Login.gov through their services.

The downloadable report in the partner portal includes the following events on a monthly, weekly and quarterly timeframe: 

  • Topline
    • Active Users
    • Held Users
  • Usage
    • All Active Users
      • Newly Created Accounts
      • Existing Accounts
    • Active Identity Verified Users
      • Newly Proofed Users
      • Preverified Users
    • Successful Authentications
  • Proofing Success Rate
    • Pass
    • Friction
    • Dead-end
  • Path to Access Rate
    • Had a path forward
    • Dead End (no path forward)
  • IdV Verification Channels
    • Preverified
    • Remote Unattended
    • In-Person Proofing
    • Physical Letter
    •  
  • Points of User Friction
    • Document upload UX
    • Selfie UX issue
    • Identity resolution attribute mismatch
    • Phone number record check failure
    • Temporary technical Issue
  • Authentication
    • Account Creation Success Rate
    • Authentication Success Rate
  • Device Type
    • Desktop
    • Mobile
  • MFA method used events - See list of authentication methods for more details
    • Face / Touch
    • Authenticator App
    • PIV / CAC
    • SMS
    • Voice
    • Backup Code
    • Security Key
    • Personal Key

Reporting available outside the partner portal

  • Invoices - Billed usage reports are available through a partner agency’s monthly invoice. If you are not currently receiving a usage report with your invoice, please reach out to your account team by submitting a request.
  • Contact Center Reporting - Reporting for contact center cases can be emailed to your partner agency on a monthly basis. Please reach out to your account team by submitting a request.

Reporting we do not provide

Due to Login.gov’s privacy model, we are not able to provide reports that contain: 

  • Personally Identifiable Information (PII)
  • Email addresses unless requested through a special investigation
  • UUIDs for Login.gov users that have not consented to share information